Improved customer service
The deployment of a new IP network infrastructure for Air Asia is creating an immediate and significant improvement in the level of customer service provided to Air Asia’s global customer base. The improved call management functionality and a fully integrated IP network is creating a reduction in call waiting times and drop outs.
Lower costs
Air Asia began seeing cost efficiencies as soon as Comscentre brought their Australian ports onto a central IP network. These cost reductions increase with each international port brought onto the expanding global Air Asia IP network. Even tho the fare is at the lower cost, AirAsia provide guests with the choices of customizing services without compromising on quality and services
Lower costs
Air Asia began seeing cost efficiencies as soon as Comscentre brought their Australian ports onto a central IP network. These cost reductions increase with each international port brought onto the expanding global Air Asia IP network. Even tho the fare is at the lower cost, AirAsia provide guests with the choices of customizing services without compromising on quality and services
Flexibility, scalability and control
By centralising Air Asia’s network infrastructure into a fully supported and managed solution, Comscentre has empowered the airline with greater control over their entire network activity and development. The design of the network also creates a highly flexible and fully scalable solution, with the airline able to quickly and easily deploy or recall remote worker or small office solutions internationally with minimal capital outlay or lead time. The solution works perfectly as it allows the system to deploy a small and basic communications solution into a new market quickly and easily as AirAsia prepare to launch that destination, then scale up as necessary as soon as they commence the service.
Saftey
Safety is another significant value to long-term success. As a new airline, the safety issue poses a big challenge. Given that low cost flying is a new concept in this region and that AirAsia is a new enterprise, the question that is uppermost in the mind of the public is, is it safe? Whilst people want to pay less, they would also like to be assured that the planes meet aviation standards and the pilots are trained and experienced. Measures to boost its credibility include the setting up of its own pilot training simulator facilities and the purchase of new aircrafts so that by year 2009, all its carriers flying out of Malaysia will be new.
Wrong spelling, "safety"
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